Waste Removal Hammersmith Privacy Policy

This Privacy Policy explains how Waste Removal Hammersmith collects, uses, stores and protects personal data about its customers in the Hammersmith area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all customers and prospective customers of Waste Removal Hammersmith in the Hammersmith area who use or enquire about our waste removal and related services.

Who We Are And How To Contact Us

Waste Removal Hammersmith is a waste collection and disposal service operating in the Hammersmith area. We act as the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details provided on our main service communications or by any usual customer contact channel you have previously used with us.

Personal Data We Collect

We only collect personal data that we need in order to provide our services, manage our business, and meet our legal obligations. The types of data we may collect include:

Identification and contact details such as name, address, email address, telephone number, and where applicable details of the property where the waste is to be collected.

Service and contract information such as records of your bookings, service preferences, details of the waste collection work performed, pricing, invoices, and payment history.

Payment information such as partial payment card details processed securely via our payment processors, bank transfer details where applicable, and records of payments and refunds. We do not store full card details on our internal systems.

Communication records such as emails, messages, phone call notes and any feedback or complaints you submit to us.

Technical and usage information such as basic device and browser details, and usage information relating to our online booking or enquiry tools where used, to help us maintain and improve our services.

How We Collect Your Data

We collect personal data directly from you when you book a service, request a quotation, contact us by phone, email or other communication channel, or interact with our online tools. We may also receive personal data from third parties, such as online platforms that advertise our services, payment service providers that confirm your payment, or property managers who arrange services on your behalf.

Lawful Bases For Processing

We will only use your personal data where we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:

Performance of a contract: We process your personal data to provide our waste removal services, manage bookings, issue invoices, take payment, and deal with enquiries and aftercare.

Legal obligations: We process certain information to meet legal and regulatory requirements, such as accounting, tax, waste disposal regulations and record-keeping obligations.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and your interests and fundamental rights do not override those interests. This may include keeping basic records of your history with us, improving our services, handling queries and disputes, ensuring the security of our systems, and sending non-intrusive service-related information to existing customers.

Consent: In limited cases, we may rely on your consent, for example for specific types of marketing communication that are not covered by legitimate interests. Where we rely on consent, you have the right to withdraw your consent at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To manage enquiries, provide quotations and respond to your questions.

To set up and perform waste removal services and any ongoing service arrangements.

To take and manage payments, process refunds and maintain financial records.

To schedule collections, manage our teams and vehicles, and ensure that services are delivered at the agreed time and location.

To communicate with you about your bookings, changes to services, safety information, or other service-related matters.

To manage feedback, complaints and disputes and to improve the quality of our services.

To comply with legal requirements, including waste disposal record-keeping and tax and accounting rules.

To protect our business, detect and prevent fraud or misuse, and maintain the security of our systems.

Data Sharing And Processors

We do not sell your personal data to third parties. We may share your personal data with trusted third parties who act as data processors on our behalf. These include:

Payment service providers who process card and electronic payments securely.

IT and system support providers who host or support our booking, communication and record-keeping systems.

Professional advisers such as accountants or legal advisers where necessary for our business and legal obligations.

Regulators, law enforcement or public authorities where we are legally required to share information or where it is necessary to protect our legal rights or the rights of others.

Our data processors only process your personal data on our instructions, for the purposes described in this Privacy Policy, and are required to keep your data secure and confidential.

International Transfers

Where our use of service providers involves the transfer of personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. These may include the use of standard contractual clauses approved by relevant authorities or other legally recognised safeguards.

Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected and to meet legal, accounting or reporting requirements.

Service and contract records, including invoices and payment information, are usually kept for up to seven years from the end of the relevant financial year to comply with tax and accounting obligations.

General enquiry records, routine correspondence and non-essential documents are normally kept for a shorter period, typically up to two years after our last interaction with you, unless there is a specific reason to keep them longer, such as a dispute or claim.

When personal data is no longer required, we will delete it securely or anonymise it so that it can no longer be linked to an identifiable person.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions. You have the right to:

Access your personal data and receive a copy of the information we hold about you.

Request correction of any inaccurate or incomplete personal data.

Request erasure of your personal data in certain circumstances, for example where it is no longer needed for the purpose it was collected and we do not have a legal reason to keep it.

Object to our processing of your personal data where we are relying on legitimate interests and you believe your rights override our interests.

Request restriction of processing in certain circumstances, such as while we are investigating a concern you have raised about the accuracy or use of your data.

Request the transfer of your personal data to you or another service provider in a structured, commonly used and machine-readable format where technically feasible and applicable.

Withdraw consent where we rely on your consent for a particular processing activity. Withdrawal will not affect the lawfulness of processing carried out before you withdraw consent.

If you wish to exercise any of these rights, please contact us using the details you normally use to communicate with Waste Removal Hammersmith. We may need to verify your identity before responding to your request.

Complaints And Your Right To Complain To A Supervisory Authority

If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection supervisory authority. Details of how to contact the authority are publicly available from official government sources.

Security Of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. Measures may include access controls, secure storage, staff training and regular review of our security practices. While we strive to protect your personal data, no system can be completely secure and you should take care when sharing information with us.

Applicability Of This Policy

This Privacy Policy applies to all Waste Removal Hammersmith customers and prospective customers located in the Hammersmith area who use or enquire about our waste removal and related services. By contacting us, requesting a quotation or using our services, you acknowledge that you have been provided with this Privacy Policy.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updated version will apply from the date it is issued. You should review this Privacy Policy periodically to stay informed about how we protect your personal data.